Square Adds AI and Larger Display to Kiosk POS

Square has revised its Kiosk point-of-sale device for restaurants, introducing a larger display and artificial intelligence capabilities. The new model replaces the prior tablet-based design requiring an iPad with a standalone 21.5-inch vertically-oriented unit. The device begins at $1,999 with a countertop stand and requires a $99 monthly software subscription fee per unit. Square continues offering the iPad-compatible Square Stand at $149, while standard iPads feature 11-inch screens.

Enhanced Display and AI Features

The updated Kiosk integrates voice ordering, AI-driven menu suggestions, and a significantly larger screen. Voice ordering utilizes three directional microphones and hardware-based noise filtering to isolate active conversations during ordering sessions. Square states the AI layer can propose items and add-ons based on real-time data including popular location offerings, time of day, and common pairings.

According to Square, the AI component comprehends the restaurant’s menu and responds dynamically, assisting customers with modifications, allergen details, and vegetarian options. Diners can choose voice commands, touch input, or a combination of both. The system seeks to ease staff workload during peak periods while generating upsell opportunities.

When not in use, the Kiosk disables voice functions and does not actively listen. The device excludes a camera, relying on sensors for presence detection instead. Square permits sellers to overlay their logos on the idle screen and customize menus via their Square Dashboard. Menu specifics like item descriptions and allergen details enhance the AI’s accuracy.

Personalized Customer Experience

The Kiosk facilitates personalized check-ins when customers link their Neighborhoods profile or Square Loyalty account. Neighborhoods, launched a year ago, connects sellers with Cash App users. The device supports standard card-interface methods for tapping and dipping transactions.

Sellers can specify when different menus should appear in Kiosk, based on time of day with no manual switching. Square explains that turning on Kiosk as one of the places that a particular menu appears, alongside other sales channels, allows menu management. Detailed item information improves the AI’s capacity to assist patrons effectively.

“In general, many kiosks function more like digital menu boards than actual ordering assistants. Buyers can add items and finalize transactions, but working through the menu can feel like a maze, and staff frequently need to respond to questions or troubleshoot orders,” a Square spokesperson stated.

The spokesperson added, “Its agentic AI is rooted in the seller’s menu and sales data, enabling it to answer questions, recommend items, handle modifications, and present relevant upsells. Guests may use voice, touch, or both, depending on their preference. This matters during rushes, when staff juggle multiple responsibilities simultaneously.”

Market Growth and Franchise Tools

Interactive kiosks represent an expanding point-of-sale solution, with the U.S. market projected to reach $9.53 billion by 2030, up from $6.79 billion in 2025, according to MarketsandMarkets. Square’s update aligns with this trend, aiming to make self-service interactions feel more human-like.

Alongside the Kiosk, Square announced new multi-account services for quick-service restaurant franchises. These tools simplify menu management, reporting, and gift card operations while ensuring franchisees retain autonomy and flexibility to manage their locations. Sellers can define menu availability across different periods, enhancing operational flexibility.